We are totally committed to ensuring that the people we care for and support have a voice that resonates throughout the whole organisation.
To this end, we have established our Quality Audit Team, ‘experts through experience’, currently comprising six residents from across the Meath, who meet formally every two weeks to discuss the services they use and to suggest ways to fine-tune or develop them further.
Alongside this role, the Team talks to and advises other residents to ensure their views are promoted within their own house, and also provide a welcoming party to assist new residents as they arrive, helping them integrate more easily into their new surroundings. Members of the Team work closely with Ramesh Poudal the Nights Quality Audit Manager, adding significantly through their own personal experience towards her work assessing and monitoring Quality Standards throughout the organisation.
Through the use of a comprehensive annual survey across all stakeholders, together with ongoing evaluation, the Meath remains focused on upholding the high quality standards for which it is renowned. Results are fed back immediately into the Charity’s strategic five-year planning process to ensure that the organisation maintains the best possible services to meet ever changing needs.
For further information, please contact:
The Quality Audit Team:
Quality Assurance Manager (Nights) & Data Protection Lead
T: 01483 415095